About The Visit
It’s the most wonderful time of the year, and what festive season would be complete without a visit to the Big Man himself? Arrive at our Christmas grotto at least fifteen minutes before the time on your ticket to take advantage of our fun reindeer trail before you see Santa Claus. Look for Santa’s missing reindeer around our store. (You can always do this after you have seen Santa too). Once you’ve found them all, you will be rewarded with a sweet treat for helping find them! When you hear your number called, make your way to the grotto entrance , where our elves will let you in to our winter wonderland festive grotto. You will get to take a souvenir photograph, and have a private family audience with Santa Claus himself, so you can tell him what you have put on your Christmas list - and promise that you’ve been very good all year! At the end of your visit you will receive a wonderful, age- appropriate gift from either our Award winning Warmies, Jellycat soft toys, award-winning Gifts in a Tin and Orange Tree gift range. We Due to ongoing supply issues we cannot guarantee Jellycat toys. Afterwards, you can go outside and pick your own freshly cut Christmas tree, warm up with some festive treats in our café, treat yourself to one of our beautiful tree decorations or a fabulous gift from our carefully curated range.
How to book using our appointments app
Each time slot is for one child, and includes one gift, one reindeer trail with one sweet treat and one souvenir photograph. You must add an additional time slot for each child you wish to visit Santa Claus.
To book an appointment choose your selected time and press continue.
To add multiple children choose the start time (the time at which you would like to enter) and click ‘add time’ to add additional slots for each child. This will work for a maximum of four children. If you have more please pay for four, and then repeat the process as a second separate transaction. Remember to book consecutive times.
Children with special educational and disabilities, please book a slot at the start or the end of a day. Please contact the centre as well so we are aware and can give extra time and make sure the process is as calm as possible.
For questions please check our FAQs which have answers to all of our most commonly asked questions, if you can’t find an answer there then please contact one of our team via Facebook or email.